Frequently Asked Questions

Can I use insurance to pay for my visit?
Our office is proud to accept most insurance plans, including Medicaid, State Children's Health Insurance Programs (SCHIP), and United Concordia's Tricare. We also accept private insurance plans, such as Aetna, Blue Cross Blue Shield, Cigna, Delta Dental, Guardian, and United Healthcare, among others. Contact our office staff with questions about using insurance to cover the cost of your visit.
Does your office accept Medicaid?
Yes. We also accept State Children's Health Insurance Programs (SCHIP), and United Concordia's Tricare.
Should I bring anything to my appointment?
Yes. Don’t forget to bring a photo ID and your current insurance card, if you plan to use insurance. Also, please come prepared with the birthday and contact information for the patient being treated as well as the insurance holder’s employer name and phone number.
My child is afraid of the dentist. What should I do?
Our caring staff is equipped to help patients of all ages have a safe and comfortable visit. You can help prepare your child for their visit by explaining that the dentist is there to help keep them healthy and explaining what a visit will entail. Other effective strategies for preparing your child for their visit include:
  • Playing make believe.
    Help your child imagine what a trip to the dentist might include. Have your child pretend that they are at the dentist by leaning back in a chair and practicing keeping their mouth open.
  • Comforting your child.
    Make sure your child knows that you will be with them the whole time and that they will be safe. Children often benefit from bringing a small toy, favorite blanket, or stuffed animal to play with and hold before and during their visit.
  • Telling stories.
    Look for children’s books and videos about visiting the dentist. Use your local library and the internet as a resource. Share these books and videos with your child to help them know what to expect.
  • Being a good example.
    Demonstrate good oral health habits by brushing and flossing with your child. Consider allowing your child to accompany you to the dentist and observe your next visit. Try to have a good attitude about visiting the dentist, even if you are nervous, in order to encourage your child.
What is a normal children’s visit like?
We take pride in our practiced approach to children’s care. We treat every patient with warmth and attention and begin each visit with a consultation. Our staff will explain each procedure and allow you and your child to ask questions before beginning treatment. At the end of the visit, our staff will provide instructions for home care and help you schedule your next appointment.
What will my visit cost?
Your out-of-pocket costs will depend on how you choose to pay for your visit. If you use insurance, your costs will be lower. Our staff can also help you set up a payment plan to cover the cost of your visit. Contact our staff to understand your insurance coverage and what additional costs you will be responsible for.
Can I stay with my child during treatment?
Most children find it comforting to have a parent or guardian stay with them during their visit, although at times this can be a distraction. Our staff can help you make the best decision during your visit.
Is Cortland Dental & Braces accepting new patients?
Yes! Contact our staff to set up an appointment and to understand your insurance coverage.
I’m worried about the cost of my visit. What should I do?
Contact our office staff with financial concerns. We can provide a free estimate before you receive treatment and help you make a plan to cover the cost. If you’re unsure about what your insurance covers, our staff can help you understand. We are also able to help you set up a payment plan through CareCredit. Call our office with any questions.